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Boarding Denied On EU Flights

1) Do not volunteer to give up your seat in exchange for anything.

If you do, you could be waiving your right to any additional compensation. Of course, if the airline makes a compelling enough offer, you may prefer to take it. The decision is yours to make.

2) Hold onto your boarding pass and any other travel documents. The more documents you have, the better.

If you don’t have your boarding pass, feel free to use any other document showing your booking number. This number is assigned to you by the airline, is six figures long and may include both letters and numbers.

3) Ask them to give you a reason for being denied boarding.

The most common reason is being ‘’bumped’’ due to an overbooked flight, but there are other reasons you may be denied boarding, as well. This information is crucial for you if you wish to claim for compensation later on.

4) Request an alternate flight to your destination.

Or, if you prefer, you can request a flight back to your original destination (full compensation) or an alternative flight to your original destination (half the compensation).

5) Request compensation for your boarding denial.

Provided you’re eligible, the airline should pay you immediately once you’ve been denied boarding for your flight. That’s in addition to offering you the re-routing or refund mentioned above.

6) Ask the airline to cover your meals and refreshments.

If you’re forced to wait at the airport longer than planned, the airline is supposed to provide food and drinks to keep you comfortable. It’s not just good hospitality, in some cases it’s a requirement.

7) Get the airline to provide you with a hotel room.

In case of an overnight stay, the European Law EC 261 also requires that the airline provide you with an accommodation and a transport from the airport to the hotel and from the hotel to the airport.

8) Keep your receipts if your boarding denial ends up costing you extra money.

Whether it’s missing out on a pre-paid reservation, hotel, rental car, or other unexpected costs, passengers on international flights, or within EU flights, may be able to recover expenses caused by travel disruptions.

9) See if your boarding denial is eligible for compensation.

Boarding Denied On US Flights

If travelers on US domestic flights are ‘’bumped’’ due to an overbooked flight, they may be entitled to compensation. Here’s what to do if it happens to you:

1) Do not volunteer to give up your seat in exchange for anything.

If you do, you could be waiving your right to any additional compensation. Of course, if the airline makes a compelling enough offer, you may prefer to take it. The decision is yours to make.

2) Hold onto your boarding pass and any other travel documents.

If you don’t have your boarding pass, you can use any flight document with a booking reference number. This number is assigned to your flight reservation by the airline and is a six-digit code, which may include both letters and numbers.

3) Ask why you’re being denied boarding.

The most common reason is being ‘’bumped’’ due to an overbooked flight, which the airline should compensate you for. But there are other reasons you may be denied boarding which is not covered.

4) Request an alternate flight to your destination.

If you prefer, you can request a flight back to your original destination (full compensation) or an alternative flight to your original destination (half the compensation).

5) Request compensation for your boarding denial.

Provided you’re eligible, the airline should pay you, in addition to offering you re-routing on an alternate flight.

Denied Boarding On International Flights

1) Do not volunteer to give up your seat in exchange.

If you do, you could be waiving your right to any additional compensation. Of course, if the airline makes a compelling enough offer, you may prefer to take it. The decision is yours to make.

2) Hold onto your boarding pass and any other travel documents.

If you don’t have your boarding pass, you can use any flight document with a booking reference number. This number is assigned to your flight reservation by the airline and is a six-digit code, which may include both letters and numbers.

3) Ask why you’re being denied boarding.

The most common reason is being ‘’bumped’’ due to an overbooked flight, but there are other reasons you may be denied boarding, as well. This information is important down the line if you decide to file a claim.

4) Request an alternate flight to your destination.

If you prefer, you can request a flight back to your original destination (full compensation) or an alternative flight to your original destination (half the compensation).

5) Keep your receipts if your boarding denial ends up costing you extra money.

Whether it’s missing out on a pre-paid reservation, accommodation or other unexpected costs, you may be able to recover expenses caused by your flight disruption. That paper trail will help lead you to your compensation.