If you’ve got a question for Inspecto you should first see if we have answer here in our FAQ section.
Here are the answers to our most common questions:
The Weather Was Nice, So Why Did You Reject My Claim?
If disruption is caused by circumstances related to weather, it does not necessarily mean that the weather at the point of origin was bad. Remember, a plane crosses through multiple airspaces when traveling to any destination. Before departure, the airline also makes sure nothing at your destination has the potential to inconvenience or endanger passengers.
Extreme weather conditions are considered an ‘’extraordinary event’’ because it is beyond the airline’s control. As such, these claims are not eligible for compensation and we cannot take these types of cases to court.
Why Aren’t You Answering Me?
Our people work hard to process as many claims as humanly possible. Unfortunately, sometimes this may mean a delay in our response time.
We work to fight for your rights and process claim compensation requests. We not only contact airlines and make sure your documentation is in order, but we design and implement improvements to our own system on a continuous basis to make the whole process more convenient for you.
I Was Traveling In A Group And They’ve Already Received Their Compensation. When Do I Get Mine?
There’s nothing to worry about. Your friends receiving their compensation that’s a good sign and will make your case stronger. The law requires all claimants to be treated equally, so if your friends’ claims have been successfully approved, then the likelihood for your successful approval is also extremely high.
Every claim is handled separately both by us and the airline, so while we process your claim as quickly as we can, the airline has their own procedures on handling the compensation traffic. Rest assured, we’ll contact you as soon as we have an update. It is our operating principle to keep our customers in the loop on what goes on in their process.
Why Does It Take So Long?
Well, some claims are processed very quickly and others take longer periods of time. We process your claim, but then it’s up to the airline to accept it. How long this takes, can vary, depending on which airline you’re claiming from, what time of year it is and whether or not the airline is suddenly having to deal with a lot of claims at once (happens often during tourism seasons). Unfortunately this may take time. We’ll inform you as soon as we hear from the airlines.
How Long Does A Claim Take?
This varies, but we try to get your compensation to you as soon as we can. Some airlines answer within two or three days, others answer within few weeks. Some never answer. We intend to keep up the pressure on the airlines, but sometimes pushing these processes through will take anything from six months to a year.
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