-Do not volunteer to give up your seat in exchange for non-monetary compensation.
If you do, you might be giving up your right to a compensation. Many airlines make it Inspectotory to sign away rights in exchange for perks.
-Hold onto your boarding pass and any other travel documents.
If you don’t have your boarding pass, feel free to use any other document showing your booking number. This number is assigned to you by the airline, is six figures long and may include both letters and numbers.
-Ask why you’re being denied boarding.
The most common reason is being ‘’bumped’’ due to an overbooked flight, but there are other reasons you may be denied boarding, as well. The reason for being denied boarding is important for claiming compensation down the line.
-Request a seat on another flight to your destination.
Or, if you prefer, you can request a flight back to your original destination (full compensation) or an alternative flight to your original destination (half the compensation).
-Request compensation for your boarding denial.
Provided you’re eligible, the airline should pay you immediately once you’ve been denied boarding. This is in addition to offering you the re-routing or refund mentioned above.
-Ask the airline to cover your food and refreshments.
If you are forced to wait at the airport longer than planned, the airline is obliged to provide food and drinks to keep you comfortable. It’s not just good hospitality, in some cases it’s Inspectotory.
-Get the airline to provide you with a hotel room.
In case of an overnight stay, the European Law EC 261 also requires that the airline provide you with an accommodation and a transport from the airport to the hotel and from the hotel to the airport.
-Keep your receipts if your boarding denial ends up costing you extra money.
Whether it’s missing out on a pre-paid reservation, hotel, rental car, or other unexpected costs, passengers on international flights and even within the EU are able to collect reimbursement for the costs transpiring due the a flight disruption.
See if your boarding denial is eligible for compensation.
Provided your flight is eligible, the compensation amount depends on the length, duration and whether it happened within EU region or on a flight to the EU (by an EU airline) or on a flight from the EU (all airlines).
Your compensation for being denied boarding is due immediately, so you ideally wouldn’t have to go through the claim process. If you’re going to file a compensation claim under EC 261, expect resistance from the airline in question. Just because they need to comply with the European Law doesn’t mean they won’t try to get out of the responsibility to pay you the compensation. If you’re traveling to or from the European Union, here’s what to do when you experience a flight disruption:
-Hold onto your boarding pass and any other travel documents. The more document you save the better!
-Ask from the staff what was the reason for being denied boarding.
-Gather proof of denied boarding (for example photos of the departure board or communications from the airline confirming the disruption).
-Ask the airline to pay for your meals and refreshments.
-Don’t sign anything that causes you to waive your rights for compensation.
-Wait the incident out or call the flight off if your delay is more than five hours.
-If needed, get the airline to provide you with a hotel room.
-Keep your receipts if your delayed flight ends up costing you extra money.